Kettlemans Bagel FAQ

What is a Montreal bagel?

Answer:

Montreal bagels date back to the 17th century and are unique for their crispy outside and chewy inside. Kettlemans Montreal bagels are hand-rolled to press out any air and create a distinct texture, boiled in honey water, and wood fired in order to give them their signature taste. Our recipe has remained unchanged since 1993, and we have pledged to never change it. Every Kettlemans bagel made has been hand-rolled, in store, in front of our guests.

Did you know that the recipe we used can be dated back to Krakow, Poland in 1610? And we honour this tradition to this very day.

What’s the best way to enjoy my bagel at home?

Answer:

In order to maintain your bagel’s freshness, we recommend slicing and freezing them in your store provided freezer bag once they’ve cooled. When ready to eat, simply toast from frozen and enjoy!

Why are your bagels “perfectly imperfect?”

Answer:

As each bagel is hand rolled, no two Kettlemans bagel are identical.

Do we sell vegan bagels?

Answer:

As all of our bagels are boiled in honey water prior to baking, our bagels are not vegan.

However, for those vegans who do eat honey, our whole wheat bagel does not contain any other animal byproducts such as eggs or dairy.

Do you have Dairy Free cream cheese?

Answer:

Kettlemans offers a delicious dairy-free spread that pairs perfectly with any Kettlemans bagel.

Do your bagels contain dairy?

Answer:

No, Kettlemans bagels do not contain dairy.

For more inquiries on dietary restrictions and ingredients click here

Do we still offer a free dozen birthday bagels?

Answer:

Yes! We still offer the value of a free dozen bagels to our mobile app users and loyalty card holders. In order to receive this offer, users must have been registered as a Kettlemans loyalty member for a minimum of 30 days.

How long do I have to redeem my birthday bagel credit?

Answer:

Once the birthday bagel credit appears, users have up to 72 hours to redeem it.

How can I pre-order?

Answer:

Pre-ordering is available online and through the Kettlemans app, which is available on both the app store and google play store.

I’d like to join the Kettlemans team – How can I apply?

Answer:

Kettlemans is always looking for motivated, energetic people to join our team! If you’d like to work with us, we encourage you to stop by any of our locations and hand in your resume.

How can I change my Kettlemans App password?

Answer

To change your password, simply open your Kettlemans app and click on the menu in the top left corner (three little stacked lines.) Next, click on your name and email address listed at the top of the menu. Then, in the password section, you can type in what you’d like your new password to be. Finally, scroll to the bottom of the page and hit save

Download our new app on The Apple Store of Google Play

I recently downloaded the new Kettlemans app, and am unsure if my previous balance was transferred

Answer:

If you’d like to verify that your previous balance has been transferred, please send an email to hello@kettlemansbagels.ca with your old account information. One of our team members will be happy to verify this.

What is the Kettlemans loyalty program?

Answer:

Anyone can join the Kettlemans loyalty program. To join, simply download our mobile app and create an account. As a Kettlemans loyalty member, card holders and mobile app users can collect points, pre-order through the app, and even receive a free dozen bagels on their birthday.

How can I earn Kettlemans loyalty points?

Answer:

Kettlemans loyalty members receive 1 point for each dollar spent at Kettlemans. To earn points, simply present your app or loyalty card to a Kettlemans team member at the beginning of each transaction.

How can I redeem Kettlemans rewards?

Answer:

Kettlemans points can be redeemed in store or via the mobile app, in incremental denominations.